Buffalo Run Casino – Placing New Orders

Before You Begin

  1. Turn on your iPhone.
  2. Make sure the battery is fully charged before the event starts.

Step 1: Open StubWire BackOffice

  1. Tap Safari (located in the bottom dock of your iPhone).
  2. If StubWire does not automatically open, use one of these methods:
    • Search Google for StubWire BackOffice
    • Go directly to: https://backoffice.stubwire.com/
    • Tap your Bookmarks (book icon) and select Account Login – StubWire.com

Step 2: Log In

  1. Enter your email address and password.
  2. Tap Login Now.

Step 3: Select Your Credit Card Terminal

  1. A list of available credit card terminals will appear.
  2. Find the Asset Tag on the back of your credit card terminal.
  3. Match the Asset Tag to the corresponding SW Asset listed on the screen.
  4. Tap Select Terminal.

Step 4: Choose Your Event

  1. You’ll see a list of upcoming Buffalo Run events.
  2. Find the event you are selling tickets for.
  3. Tap View next to that event.

Step 5: Open the Box Office

  1. On the Event page, locate the Action Items box.
  2. Tap Box Office.

Step 6: Verify Your Box Office Settings

  1. Make sure the correct event is listed under: “What event do you want to sell tickets for?”
  2. If the wrong event is selected:
    • Tap Change Event
    • Select the correct event.
  3. Review the Box Office settings.

Typical settings include:

  • Print receipts for cash sales
  • Print receipts for credit card sales
  • Automatically redeem tickets after purchase
  • Require customer signature for Will Call pickup
  1. If changes are needed:
    • Tap Change Settings
    • Update the desired options
    • Tap Set Settings to save them.

Step 7: Begin Selling Tickets

  1. Tap Order Entry at the top of the page.
  2. If multiple ticket types are available:
    • Select the appropriate Price Level.
  3. Choose the quantity of tickets the customer wants.

Step 8: Collect Payment

Cash Payment

  1. Tap Cash.
  2. Collect payment.
  3. Give change if necessary.

Credit Card Payment

  1. Tap Credit.
  2. The credit card terminal will display the customer’s total.
  3. The customer may:
    • Tap to Pay, or
    • Insert their card.
  4. Wait for the payment to be approved.

Step 9: Print Tickets

After payment is completed:

  • The tickets will automatically print from the ticket printer.

Reprinting Customer Tickets

Step 1

Tap the + Menu button at the top of the screen.

Step 2

Select Order Lookup.

Step 3

Search for the order using any of the following:

  • Customer Name
  • Order Number
  • Ticket Number
  • Last 4 digits of the customer’s credit card

Step 4

Once you’ve located the order:

  1. Tap Reprint Tickets.
  2. Tap OK.
  3. The tickets will print automatically.

Quick Selling Checklist

✅ Tickets printed

✅ iPhone charged

✅ Logged into StubWire BackOffice

✅ Correct credit card terminal selected

✅ Correct event selected

✅ Box Office settings verified

✅ Order Entry opened

✅ Ticket quantity selected

✅ Payment collected

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