Buffalo Run Casino – Placing New Orders (Desktop)

Before You Begin

  1. Turn on your computer.
  2. Open your preferred web browser (Google Chrome is recommended).
  3. Go to https://backoffice.stubwire.com/.
    • You can also search for StubWire BackOffice in your search engine.

Step 1: Log In

  1. Enter your Email Address.
  2. Enter your Password.
  3. Click Login Now.

Example Login

Step 2: Select an Event

After logging in, you’ll see a list of upcoming events.

Locate the event you’re selling tickets for and click View.

Event Page Overview

After selecting an event and clicking View, you’ll be taken to the Event Page. This page provides detailed information about the event and serves as the main hub for managing ticket sales and customer orders.

The Event Page displays information such as:

  • Event Name
  • Event Date
  • Venue
  • Room
  • Doors Open Time
  • Event Start Time
  • Age Restrictions
  • Ticket Status
  • Additional event details and notes

The Action Items box, located on the Event Page, provides quick access to the most commonly used box office functions, including:

  • Box Office – Sell tickets, configure box office settings, redeem tickets, and look up existing orders.
  • Order Tickets – Create a new Box Office or Phone Sales order for a customer.
  • Browse All Orders – Search for customer orders using the Order Number, Customer Name, Phone Number, Ticket Number, last four digits of the credit card, and other available search criteria.

Selling Tickets Option 1:

Box Office – Day of Event

Click Box Office inside the Action Items box.

The Box Office section is designed for over-the-counter ticket sales for day-of-event operations. At the top of the page are four tabs:

Settings

Configure your Box Office before selling tickets. Here you can:

  • Verify you have selected the correct event.
  • Select your Credit Card Terminal.
  • Change Box Office settings, such as:
    • Printing receipts for cash or credit card sales.
    • Automatically redeeming tickets after purchase.
    • Requiring customer signatures for Will Call ticket pickup.

Order Entry

This is where you sell tickets directly to customers at the box office. Select the desired ticket price level or seats (if applicable), choose the quantity, collect payment, and print tickets.

Ticket Redemption

The Ticket Redemption tab is primarily used on the day of the event to scan and redeem customer tickets at the box office. This feature verifies that each ticket is valid and records it as used for event admission.

Order Lookup

Search for existing customer orders to view details or reprint tickets. Orders can be searched using:

  • Order Number
  • Customer Name
  • Phone Number
  • Ticket Number
  • Last 4 digits of the credit card
  • Other available search criteria

Placing an Order

1. Verify the Event

Make sure the correct event appears under:

What event do you want to sell tickets for?

If the wrong event is selected:

  1. Click Change Event.
  2. Select the correct event.

2. Select Your Credit Card Terminal

Locate the Asset Tag on the back of your credit card terminal.

Match it with the correct SW Asset listed on the screen.

Click Select Terminal.

3. Review Box Office Settings

Common settings include:

  • Print receipts for cash sales
  • Print receipts for credit card sales
  • Automatically redeem tickets after purchase
  • Require customer signature for Will Call pickup

If changes are needed:

  1. Click Change Settings.
  2. Make your selections.
  3. Click Set Settings to save.

4. Click Order Entry Tab

Click Order Entry.

You are now ready to sell tickets.

If multiple ticket prices are available:

  1. Select the desired Price Level.

Reserved Seating Events

If the event offers reserved seating:

  1. Click Select a Seat.
  2. Help the customer choose their seats.

General Admission Events

Choose the number of tickets the customer wants.

Payment

Select either:

  • Cash
  • Credit Card

For credit card purchases:

The payment terminal will prompt the customer to:

  • Tap
  • Insert
  • Swipe (if available)

After payment is approved, tickets will print automatically.

Selling Tickets Option 2:

Order Tickets – Before the Event

From the Event page, click Order Tickets.

You’ll be asked which type of order you’d like to create.

Choose one of the following:

Box Office Order

The Order Tickets option is primarily used before the day of the event to sell tickets to customers. This allows you to process purchases for both walk-in customers and customers calling to place an order.

Phone Sales Order

Use when a customer is purchasing tickets over the phone.

Both order types follow the same purchasing process.

Step 1: Select Tickets

Choose the appropriate Price Level.

If reserved seating is available:

Click Select a Seat and help the customer choose specific seats.

Choose the quantity of tickets.

Click Next.

Step 2: Choose Delivery Method

Select the customer’s preferred delivery method.

Examples may include:

  • Print at Home
  • Mobile Ticket
  • Will Call
  • Physical Ticket (if available)

Click Next.

Step 3: Enter Customer Information

Complete all required customer information:

  • First Name
  • Last Name
  • Credit Card Number
  • Expiration Date
  • Security Code (CVV)
  • Billing Address
  • City
  • State
  • ZIP Code
  • Phone Number
  • Email Address

The customer’s tickets and confirmation will be sent to the email address provided.

Step 4: Marketing Preferences

Ask the customer whether they would like to receive promotional messages.

They can choose to receive marketing from:

  • The Venue
  • The Artist
  • Neither

Make the appropriate selections.

Step 5: Complete the Purchase

Review the order for accuracy.

Click Purchase Tickets Now.

Allow the page to finish processing.

Do not refresh or close the browser while the purchase is processing.

Step 6: Order Confirmation

Once complete, the confirmation page will display:

  • Order Number
  • Customer Information
  • Purchased Tickets
  • Order Summary
  • Delivery Information

If applicable, print the tickets or provide the customer with their confirmation information.

Quick Reference Checklist

Before selling tickets:

  • ✅ Log into StubWire BackOffice
  • ✅ Select the correct event
  • ✅ Verify Box Office settings
  • ✅ Select the correct credit card terminal (if using Box Office)
  • ✅ Choose the correct ticket type or seats
  • ✅ Collect payment
  • ✅ Verify the order confirmation
  • ✅ Print or deliver tickets to the customer
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