The ticket printers need cleaned every now and then especially when you are having issues. Here is how you can clean the Platen Roller
NOTE: The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.)
Below are the steps to clean the roller
- Make sure power is off and the AC cord is disconnected from the printer.
- 2. DO NOT UNPLUG CABLE FROM PRINT HEAD.
- Lift up on the cam lock assembly (located above the head mounting block or plate) to remove pressure from the thermal head as the images show below.
- Lift up on the head mounting plate/thermal head to remove and set on the side of the printer.
DO NOT DISCONNECT ANY CABLES
- Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller. Clean only the part of the rubber roller where the ticket stock makes contact with.
- Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full revolution of the rubber roller.
- Install the head by reversing the above procedures.
- Restore pressure to the head by pushing down on the cam lock assembly.
- The printer in now ready for operation. If the print quality is still poor the Thermal Print Head should also be cleaned.