Buffalo Run Casino – Placing New Orders (Desktop)

Before You Begin

  1. Turn on your computer.
  2. Open your preferred web browser (Google Chrome is recommended but don’t use Edge).
  3. Go to https://backoffice.stubwire.com/.

Selecting your Selling Interface

  1. Log In
    • Enter your login details and then click Login Now.
  2. Select an Event
    • After logging in, you’ll see a list of upcoming events.
      Locate the event you’re selling tickets for and click View.
  3. Event Details
    • After selecting an event and clicking View, you’ll be taken to the Event Page. This page provides detailed information about the event and serves as the main hub for managing ticket sales and customer orders.

      The Action Items box, located on the Event Page, provides quick access to the most commonly used box office functions, including:
      • Box Office (Day Of Sales) – Sell tickets, configure box office settings, redeem tickets, and look up existing orders.
      • Order Tickets (Advance Sales) – Create a new Box Office or Phone Sales order for a customer.
      • Browse All Orders – Search for customer orders using the Order Number, Customer Name, Phone Number, Ticket Number, last four digits of the credit card, and other available search criteria.

Selling Interfaces:

Option 1 – Box Office (Day of Sales):

Click Box Office inside the Action Items box in the Event Details.

The Box Office section is designed for over-the-counter ticket sales for day-of-event operations and touchscreen monitors. At the top of the page are four tabs:

  • Settings
    Configure your Box Office before selling tickets If all items are filled out then the additional menus across the top will show up. Here you can:
    • Verify you have selected the correct event.
    • Select your Credit Card Terminal.
    • Change Box Office settings, such as:
      • Printing receipts for cash or credit card sales.
      • Automatically redeeming tickets after purchase.
      • Requiring customer signatures for Will Call ticket pickup.
      • Printing receipts for cash or credit card sales.
      • Automatically redeeming tickets after purchase.
      • Requiring customer signatures for Will Call ticket pickup.
  • Order Entry
    This is where you sell tickets directly to customers at the box office. Select the desired ticket price level or seats (if applicable), choose the quantity, collect payment, and print tickets.
    • Select the desired Price Level on the left
    • Select the number of tickets they wish to purchase in the middle
    • Select their method of payment on the right side
      • Cash
      • Credit Card
        The payment terminal will prompt the customer to either Tap, Insert or Swipe their card
    • Tickets will automatically print once the order is completed
  • Ticket Redemption
    The Ticket Redemption tab is primarily used on the day of the event to scan and redeem customer tickets at the box office. This feature verifies that each ticket is valid and records it as used for event admission.
  • Order Lookup
    Search for existing customer orders to view details or reprint tickets. Orders can be searched using:
    • Order Number
    • Customer Name
    • Phone Number
    • Ticket Number
    • Last 4 digits of the credit card
    • Other available search criteria

Option 2 – Order Tickets (Advance Sales)

Order Tickets – Before the Event

Click Order Tickets inside the Action Items box in the Event Details.

You’ll be asked which type of order you’d like to create.

Choose one of the following:

  • Type of Order
    Select the type of order you would like to insert
    • Box Office Order
      This option is primarily used when customers are in front of you to sell tickets. This allows you to process purchases for both cash and credit card.
    • Phone Sales Order
      This is when customers call in to purchase tickets. This removes the option of paying cash and allows us to track the type of sales on the event.
  • Price Level
    Select the Price Level they would like to purchase. This will give them the best available seat but if they are wanting a particular area, select the Select a Seat option and then click Buy Now
  • Options
    • Ticket Quantity – If you picked a price level, select the number of tickets they wish to purchase. If you picked for Select a Seat, you will not need to select the number of tickets.
    • Delivery Method – This will list the available delivery method for you to pick.
      • Hard Tickets – Only available for Box Office Orders and means that the tickets will print right away
      • eTickets – Tickets will be emailed to the ticket buyer
      • USPS Standard Mail – StubWire will ship out the tickets to the customer. This option is removed approx 8 days before the event.
      • Text Message – This option shows up approx 4 days before the event. This will text the customer a link so they can open the tickets on their phone when they arrive.
    • Payment Method – If you selected a Phone order, the only option will be credit card. If you are inserting a Box Office order ask the customer if they wish to pay via Cash or Credit Card.
    • Additional Requested Info – Each event can populate different questions. Please ask the customers the information as it helps Marketing know how people are finding out about the event.
    • Click Purchase Tickets Now to continue to the next step
  • Select A Seat
    You will only access this page if you pick the Price Level for Select A Seat. Click on the section that the customer would like to sit in and you will see the available seats. Only the seats in white are available for you to pick. Important Note: Please be mindful when picking customers seats and not leaving an empty seat between them and another guest. Many customer’s also would like to sit on the aisle but we should try and not pick the aisle seats going all the way back if there are open seats closer. Doing so makes it hard to remove rows if needed as seats were sold on the aisle. After you pick the seats you would like, click the Reserve Now button.
  • Delivery Method
    If you selected USPS or Text Message you will access this page. Here you will either put in their mailing address or the cell phone number that they would like the tickets sent to. Once you insert the requested info, click Purchase Tickets Now.
  • Billing Information
    Fill out all the customers information and it is helpful to always get their Email Address & Phone Number so we can contact them if there are any issues with their order or the show. Click Purchase Tickets Now to complete the order.
  • Thanks
    When the order is complete the system will send you to the Thanks Page. This will give you the Order # to give to the customer and if you selected Hard Tickets the system will start printing the tickets automatically.
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