steps
Category: Hardware
Setting up Auto Login for Browser
https://www.stubwire.com/backoffice/login.php?EmailAddress=|EMAILADDRESS|&EmailPassword=|PASSWORD|&RememberME=1
Boca Printer Firmware – Which Version to Install
Best way to determine which firmware you’ll need is to print a self-test ticket and look at the firmware it currently has.
“G” version firmware may be downloaded to a printer that has “G” version or lower (F,E,D,C,B or A).
Download Version G“M” version firmware can only be downloaded to a printer that has “M” version already.
Download Version M“N” version firmware can only be downloaded to a printer that has “N” version already.\
Download Verison NTickets continuously feed out without cutting
- Please verify the slider bar has been properly adjusted to the ticket size being used each time the stock is changed and the sensors have been properly cleaned .
- If the above steps didn’t resolve the issue then default the printer settings. With the printer powered off hold down the TEST button and then power up the printer. Keep the TEST button held down for 10 seconds or until the motor moves a step then release it (the printer will reset at this time).
How to use Handheld Scanners to Scan Tickets
This article will explain how to use the StubWire application with our Handheld Scanners
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Connecting Handheld Scanners to WiFi
The scanners must be connected to WiFi to properly work. This article shows how to connect them to WiFi.
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Resetting StubWire App on Handheld Scanners
If the StubWire App is having problems, doing a reset and storing the app back to Factory settings will fix 99% of any error. Follow these steps to reset the app.
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Desktop Scanning
Understanding how to setup your desktop scanning
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Cell Phone Scanning via Android
If you have downloaded our Android software to your cell phone, this will walk you through some of the basic steps needed to be able to scan your tickets.
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Cell Phone Scanning via iPhone
Our iPhone Scanning App is easy to use but below is a quick walk-through and helpful tips and tricks.
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Boca – Cutter Failure
If you get an error message on your boca printer about a cutter failure, this will walk you through the few items needed to fix your printer.
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Honeywell Handheld Scanners
This Article will guide you through the Use of a Honeywell Handheld Scanner.
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Boca – “BOOTLOADER 3” Error when powering it on
If your Boca give you the error of BOOTLOADER 3, this will article will help you fix that.
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Motorola USB Scanner Reset
If you need to reset the Motorola Scanner that plugs in via USB, this article will give you the images for you to scan to reset the hardware.
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How to restore image on Dolphin 70e Black
This should only be done by StubWire staff or when instructed by someone at StubWire to preform this task.
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How to factory reset Dolphin 70E Black (handheld scanner)
This should only be completed if requested to do so by StubWire staff.
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Printer prints additional tickets
If the printer randomly prints additional tickets (blank) try this article to see if it helps resolve your issues.
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How to disable the BIDI (Bidirectional) Printing
It is best to disable BIDI Printing for the fastest printing. Follow these easy steps to make the change on your system.
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Installing the Ticket Printer Software
You have a ticket printer, now you need the software to make it speak with our website. Follow these easy steps to install our Ticket Printer software.
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Boca – Changing Default Settings / Factory Default
This should only be done by StubWire staff as it can cause your printer to no longer print.
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Boca – Loading Image into Flash Memory
This should only be used by StubWire staff as it could stop your printer from printing.
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How to load a Boca Ticket Printer
Installing the ticket stock into your Boca Ticket Printer
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How to configure a Boca Ticket Printer
When you get a new Boca there are a couple items that should be set for the best output of the printer.
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Boca Ticket Printer – Erratic Cut Position
If your ticket printer is cutting the tickets in all different areas then check out this article.
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Boca Ticket Printer – Cleaning the Thermal Print Head
The ticket printers need cleaned every now and then especially when you are having issues. Here is how you can clean the Thermal Print Head
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Boca Ticket Printer – Cleaning the Platen Roller
The ticket printers need cleaned every now and then especially when you are having issues. Here is how you can clean the Platen Roller
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Boca Ticket Printer – Barcode only half printed
Sometimes tickets will print where the barcode is half missing like the image to the right. This is a very simple fix.
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