Category: Event Management

Box Office Instructions

Login to Stubwire.com and click “View” for your next event.

– Select Box Office
Choose your Company profile and choose the appropriate settings based on your needs. You can “Save As Default” for future events. Choose Set Settings.
Choose Order Entry to begin selling tickets.
Choose the requested Ticket Type then Select or Touch the Quantity. You can choose Cash or Credit. If you select Credit, a dialogue box will appear and you can swipe the credit card or enter it in manually if you get an unexpected Error.
Once the Order is complete the tickets will print from your Boca Printer. If you need to Void the Order choose Void Order and type in the reason for the Void and press Submit.
ORDER LOOKUP: If you need to find an order choose “Order Lookup” and use any of the available options to find a customer’s order.
Comp Ticket Entry: This area allows you to enter in Comps when necessary. Use it just like the Order Entry section. This will log into the system which user entered the Comp and the reason why.
Statistics: This section will give you quick access to see how many Will Call Tickets are left to be picked up as well as how many tickets have been scanned and how many are remaining.

Getting the purchased ticket list for your event.

Here we will show you how to run the report to get a list of everyone that has purchased a ticket and their ticket number. This is a low tech way to have a list and mark peoples names off the list as they arrive.

  1. To start navigate to the main event page
  2. On the left of the page in the Event Navigation bar select report
  3. To view the purchased ticket list for printing select your preferred file type or to email the report select “email report”
  4. If you would like the report automatically mailed to you select”add automated”From here you are able to choose if you want a monthly, weekly, or daily

If you would like to receive this report just the night of your event, you can select Once from the drop down menu and then you will see a new option appear to take the event off Advance Sale. This will take the event off sale so nobody else can purchase and then email you the report.

Event Images

On each event you have multiple places that you can place images. This article is to help give you an idea on how it all works.

  1. To add an event image first navigate to the event editor and select images in the event navigation bar on the left hand side
  2. Once in the images menu select “Add New”
  3. Within the add image menu you will have 3 options for event images and 3 options for seating charts. I will provide a picture below of the placement of all the image display options location.

    Image Types:
    General – 1000 x 1000 is the recommended size but it does not have to be a square. The system will automatically resize the image to fit correctly.
    Poster – 1330 x 1094 is the recommended size but the system will automatically resize this image to fit in the correct area.
    Banner – 900 x 300 is the recommended size but the system will automatically resize this image to fit in the correct area.

How to take an event off Advance Sale

Typically the only time you would take an event off advance sale is if you do not have internet access at the location of the event. This area has been designed so when you are ready to print the purchased ticket list, you first take the event off advance sale so when you print the purchase ticket list you know that no more orders will be coming through.

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