Box Office Instructions

By / September 20, 2022

Login to Stubwire.com and click “View” for your next event.

– Select Box Office

Choose your Company profile and choose the appropriate settings based on your needs. You can “Save As Default” for future events. Choose Set Settings. If you need to assign a particular Stripe Terminal Credit Card reader see top right.

Choose Order Entry to begin selling tickets.

Choose the requested Ticket Type then Select or Touch the Quantity. You can choose Cash or Credit. If you select Credit, a dialogue box will appear and you can swipe the credit card or enter it in manually if you get an unexpected Error.

When using Stripe CC Terminal, the terminal will light up with the payment amount. You can Tap-to-Pay or insert the Card Chip in the reader located at the bottom of the terminal. If the card does not have a chip you can swipe the card with the magnetic strip facing you via the back of the terminal up top.

Once the Order is complete the tickets will print from your Boca Printer. If you need to Void the Order choose Void Order and type in the reason for the Void and press Submit.

ORDER LOOKUP: If you need to find an order choose “Order Lookup” and use any of the available options to find a customer’s order.

Comp Ticket Entry: This area allows you to enter in Comps when necessary. Use it just like the Order Entry section. This will log into the system which user entered the Comp and the reason why.

Statistics: This section will give you quick access to see how many Will Call Tickets are left to be picked up as well as how many tickets have been scanned and how many are remaining.

Print Daily Report: This option will print out tickets of which one will let you know how much Cash was received for that box office user. This is useful when needing to count out the drawer versus the starting bank.