Author: Joe Miller

Box Office Instructions

Login to Stubwire.com and click “View” for your next event.

– Select Box Office
Choose your Company profile and choose the appropriate settings based on your needs. You can “Save As Default” for future events. Choose Set Settings.
Choose Order Entry to begin selling tickets.
Choose the requested Ticket Type then Select or Touch the Quantity. You can choose Cash or Credit. If you select Credit, a dialogue box will appear and you can swipe the credit card or enter it in manually if you get an unexpected Error.
Once the Order is complete the tickets will print from your Boca Printer. If you need to Void the Order choose Void Order and type in the reason for the Void and press Submit.
ORDER LOOKUP: If you need to find an order choose “Order Lookup” and use any of the available options to find a customer’s order.
Comp Ticket Entry: This area allows you to enter in Comps when necessary. Use it just like the Order Entry section. This will log into the system which user entered the Comp and the reason why.
Statistics: This section will give you quick access to see how many Will Call Tickets are left to be picked up as well as how many tickets have been scanned and how many are remaining.

Boca Printer Firmware Update

Open “Configure And Test” application via the Windows Search Bar. <See Image Below>

If this program is not installed on your computer follow the instructions at https://www.bocasystems.com/documents/Testing%20a%20BOCA.pdf to install the application.

Once open, complete the following steps:

STEP 1:
Select Printer Driver in the top-left corner of the application.

STEP 2:
Select the Boca printer from the Devices menu and press OK

STEP 3:
Printer State should be green and state “Printer Ready”. Click on Update Firmware.

STEP 4:
Make sure you have the correct Firmware file downloaded to this computer. If you need to know which Firmware to install visit Boca Printer Firmware – Which Version to Install

STEP 5:
Locate the recently downloaded .bin Firmware file and press open. The printer will begin to download the new Firmware and update. This will take about a minute and you’ll know its loaded when you hear the printer reset.

STEP 6:
Close the Configure and Test application once complete. Login to Stubwire.com and “View” an upcoming event. On the right click Customize Tickets.

STEP 7:
Select which qrCode make the most sense for your event and click Update Format.

STEP 8:
Click “Print Hard Ticket” to get a Test ticket with a QR Code.

STEP 9:
Verify that the following items are shown on the ticket.

If the printer ticket does not match what is shown above contact Stubwire.com