Boca Ticket Printer – Cleaning the Platen Roller

The ticket printers need cleaned every now and then especially when you are having issues. Here is how you can clean the Platen Roller

NOTE: The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.)

Below are the steps to clean the roller

  1. Make sure power is off and the AC cord is disconnected from the printer.
  2. 2.       DO NOT UNPLUG CABLE FROM PRINT HEAD.
  3. Lift up on the cam lock assembly (located above the head mounting block or plate) to remove pressure from the thermal head as the images show below.
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  4. Lift up on the head mounting plate/thermal head to remove and set on the side of the printer.
    DO NOT DISCONNECT ANY CABLES
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  5. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller. Clean only the part of the rubber roller where the ticket stock makes contact with.
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  6. Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full revolution of the rubber roller.
  7. Install the head by reversing the above procedures.
  8. Restore pressure to the head by pushing down on the cam lock assembly.
  9. The printer in now ready for operation. If the print quality is still poor the Thermal Print Head should also be cleaned.