steps
Setting up Auto Login for Browser
Viewing Purchased Ticket List
Boca Printer Firmware – Which Version to Install
Best way to determine which firmware you’ll need is to print a self-test ticket and look at the firmware it currently has.
![](https://support.stubwire.com/wp-content/uploads/2023/01/BocaTicketFirmware.jpg)
“G” version firmware may be downloaded to a printer that has “G” version or lower (F,E,D,C,B or A).
Download Version G“M” version firmware can only be downloaded to a printer that has “M” version already.
Download Version M“N” version firmware can only be downloaded to a printer that has “N” version already.\
Download Verison NBox Office Instructions
Login to Stubwire.com and click “View” for your next event.
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep1-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep2-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep3-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep4-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep5-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep7-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep8-1024x785.jpg)
![](https://support.stubwire.com/wp-content/uploads/2022/09/BoxOfficeStep9-1024x785.jpg)
Boca Printer Firmware Update
Open “Configure And Test” application via the Windows Search Bar. <See Image Below>
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaAppSearch.png)
If this program is not installed on your computer follow the instructions at https://www.bocasystems.com/documents/Testing%20a%20BOCA.pdf to install the application.
Once open, complete the following steps:
STEP 1:
Select Printer Driver in the top-left corner of the application.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep2.png)
STEP 2:
Select the Boca printer from the Devices menu and press OK
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep3.png)
STEP 3:
Printer State should be green and state “Printer Ready”. Click on Update Firmware.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep4.png)
STEP 4:
Make sure you have the correct Firmware file downloaded to this computer. If you need to know which Firmware to install visit Boca Printer Firmware – Which Version to Install
STEP 5:
Locate the recently downloaded .bin Firmware file and press open. The printer will begin to download the new Firmware and update. This will take about a minute and you’ll know its loaded when you hear the printer reset.
![](https://support.stubwire.com/wp-content/uploads/2022/07/Untitled-2BocaStep5.png)
STEP 6:
Close the Configure and Test application once complete. Login to Stubwire.com and “View” an upcoming event. On the right click Customize Tickets.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep5.png)
STEP 7:
Select which qrCode make the most sense for your event and click Update Format.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep6.png)
STEP 8:
Click “Print Hard Ticket” to get a Test ticket with a QR Code.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep7.png)
STEP 9:
Verify that the following items are shown on the ticket.
![](https://support.stubwire.com/wp-content/uploads/2022/07/BocaStep8.png)
If the printer ticket does not match what is shown above contact Stubwire.com
Protected: Cecil County – Day Of Help Links
Protected: Boca Parts Info
Protected: Cecil County – Adding Orders
Tickets continuously feed out without cutting
- Please verify the slider bar has been properly adjusted to the ticket size being used each time the stock is changed and the sensors have been properly cleaned .
- If the above steps didn’t resolve the issue then default the printer settings. With the printer powered off hold down the TEST button and then power up the printer. Keep the TEST button held down for 10 seconds or until the motor moves a step then release it (the printer will reset at this time).
Facebook Pixel Information
FB Track Type | Description |
---|---|
Lead | This will be fired when they visit the public event page. |
InitiateCheckout | When a customer starts the order process this will display either where they pick a price level or where they select the quantity. It will only be displayed once during the order process. |
AddToCart | Once tickets have been added into the users order to complete the checkout this will be fired. It will either display on the first one of the following pages that they view which depends on their order type that is selected. This will only be displayed once during their order process.
|
AddPaymentInfo | This will be fired when they are on the page that is asking them to insert their payment info event if AddToCart is displayed at the same time. This will only be displayed once during their order process. |
Purchase (value/currency) | Once their order has been completed we will fire off the Purchase tag and pass through the variables of the value (amount of their order) and the currency (USD). This will only be displayed once even if they reload the thanks page multiple times. |
Getting the purchased ticket list for your event.
Here we will show you how to run the report to get a list of everyone that has purchased a ticket and their ticket number. This is a low tech way to have a list and mark peoples names off the list as they arrive.
- To start navigate to the main event page
- On the left of the page in the Event Navigation bar select report
- To view the purchased ticket list for printing select your preferred file type or to email the report select “email report”
- If you would like the report automatically mailed to you select”add automated”
From here you are able to choose if you want a monthly, weekly, or daily
If you would like to receive this report just the night of your event, you can select Once from the drop down menu and then you will see a new option appear to take the event off Advance Sale. This will take the event off sale so nobody else can purchase and then email you the report.
Protected: TRP- Box Office Day of
Event Images
On each event you have multiple places that you can place images. This article is to help give you an idea on how it all works.
- To add an event image first navigate to the event editor and select images in the event navigation bar on the left hand side
- Once in the images menu select “Add New”
- Within the add image menu you will have 3 options for event images and 3 options for seating charts. I will provide a picture below of the placement of all the image display options location.
Image Types:
General – 1000 x 1000 is the recommended size but it does not have to be a square. The system will automatically resize the image to fit correctly.
Poster – 1330 x 1094 is the recommended size but the system will automatically resize this image to fit in the correct area.
Banner – 900 x 300 is the recommended size but the system will automatically resize this image to fit in the correct area.
How to embed your YouTube video into your event page
Instead of providing a link to your YouTube it is best to create the embedded code. On this article we will show you how to grab this from YouTube so you can paste it into the event.
Continue reading “How to embed your YouTube video into your event page”
Linking your event to your Facebook Event
In this article we will show you how you can link your Facebook Event and StubWire Event together.
Continue reading “Linking your event to your Facebook Event”
How to return printed tickets
When you have consignment, comp, promo or other type of orders that were not sold you can mark them as being returned or stolen in the system. Follow these easy steps to return your tickets either by the ticket number or by scanning the barcodes.
Continue reading “How to return printed tickets”
Place an order to be picked up at a location
If you would like to place an order for Consignment, Comp, Promo or any other type of order where you are able to pick them up at one of our venue’s or outlets this article will show you how to complete that.
Continue reading “Place an order to be picked up at a location”
How to use Handheld Scanners to Scan Tickets
This article will explain how to use the StubWire application with our Handheld Scanners
Continue reading “How to use Handheld Scanners to Scan Tickets”
Connecting Handheld Scanners to WiFi
The scanners must be connected to WiFi to properly work. This article shows how to connect them to WiFi.
Continue reading “Connecting Handheld Scanners to WiFi”
Resetting StubWire App on Handheld Scanners
If the StubWire App is having problems, doing a reset and storing the app back to Factory settings will fix 99% of any error. Follow these steps to reset the app.
Continue reading “Resetting StubWire App on Handheld Scanners”
Desktop Scanning
Understanding how to setup your desktop scanning
Continue reading “Desktop Scanning”
Cell Phone Scanning via Android
If you have downloaded our Android software to your cell phone, this will walk you through some of the basic steps needed to be able to scan your tickets.
Continue reading “Cell Phone Scanning via Android”
Cell Phone Scanning via iPhone
Our iPhone Scanning App is easy to use but below is a quick walk-through and helpful tips and tricks.
Continue reading “Cell Phone Scanning via iPhone”
Boca – Cutter Failure
If you get an error message on your boca printer about a cutter failure, this will walk you through the few items needed to fix your printer.
Continue reading “Boca – Cutter Failure”
Honeywell Handheld Scanners
This Article will guide you through the Use of a Honeywell Handheld Scanner.
Continue reading “Honeywell Handheld Scanners”
Boca – “BOOTLOADER 3” Error when powering it on
If your Boca give you the error of BOOTLOADER 3, this will article will help you fix that.
Continue reading “Boca – “BOOTLOADER 3” Error when powering it on”
Motorola USB Scanner Reset
If you need to reset the Motorola Scanner that plugs in via USB, this article will give you the images for you to scan to reset the hardware.
Continue reading “Motorola USB Scanner Reset”
How to restore image on Dolphin 70e Black
This should only be done by StubWire staff or when instructed by someone at StubWire to preform this task.
Continue reading “How to restore image on Dolphin 70e Black”
How to factory reset Dolphin 70E Black (handheld scanner)
This should only be completed if requested to do so by StubWire staff.
Continue reading “How to factory reset Dolphin 70E Black (handheld scanner)”
Adding A New Event
Adding a new event into our system is easy, but this gives your screen shots of each step and what you can expect.
Continue reading “Adding A New Event”
Printer prints additional tickets
If the printer randomly prints additional tickets (blank) try this article to see if it helps resolve your issues.
Continue reading “Printer prints additional tickets”
How to disable the BIDI (Bidirectional) Printing
It is best to disable BIDI Printing for the fastest printing. Follow these easy steps to make the change on your system.
Continue reading “How to disable the BIDI (Bidirectional) Printing”
Installing the Ticket Printer Software
You have a ticket printer, now you need the software to make it speak with our website. Follow these easy steps to install our Ticket Printer software.
Continue reading “Installing the Ticket Printer Software”
Joining a Web Conference
Have a web conference with us? Here are the quick screen shots showing you what to expect.
Continue reading “Joining a Web Conference”
Adding an automated ticket count for an agent
Learn how to automatically email an agent the ticket counts for your event.
Continue reading “Adding an automated ticket count for an agent”
Ticket Delivery – Text Messaging
We text people tickets all the time, here is what to expect from the tickets that we text to the ticket buyers.
Continue reading “Ticket Delivery – Text Messaging”
Creating a Newsletter / eBlast for ticket purchasers
Trying to market your upcoming event to your past ticket buyers? Learn how to go through and send out an email to everyone that has ever purchased tickets to any of your events.
Continue reading “Creating a Newsletter / eBlast for ticket purchasers”
Boca – Changing Default Settings / Factory Default
This should only be done by StubWire staff as it can cause your printer to no longer print.
Continue reading “Boca – Changing Default Settings / Factory Default”
Boca – Loading Image into Flash Memory
This should only be used by StubWire staff as it could stop your printer from printing.
Continue reading “Boca – Loading Image into Flash Memory”
Quick Order Entry (radio winners, comps, guest lists etc…)
The night of the show, this will allow you to quickly insert those guest lists into the Will Call list.
Continue reading “Quick Order Entry (radio winners, comps, guest lists etc…)”
How to load a Boca Ticket Printer
Installing the ticket stock into your Boca Ticket Printer
Continue reading “How to load a Boca Ticket Printer”
How to Manage Permissions
Every action that is performed on StubWire has an individual permission assigned to it. This gives you the maximum flexibility to only allow your employees to do exactly what you want them to.
Continue reading “How to Manage Permissions”
How to Add New Employee Logins
It is best to have everyone with their own login so we can help you track who does what. Below are the steps of creating another login for one of your employee’s or partners.
Continue reading “How to Add New Employee Logins”
How to configure a Boca Ticket Printer
When you get a new Boca there are a couple items that should be set for the best output of the printer.
Continue reading “How to configure a Boca Ticket Printer”
How to Order Hard Tickets to be shipped
Everyone needs hard tickets for you to sell locally, here is how you can go through and order tickets that we will ship to you.
Continue reading “How to Order Hard Tickets to be shipped”
How to print Orders Held for Pickup
Sometimes you are away from the office but you need to put in an order for someone in your office to print. Adding them as Hold for Pickup is a great way so you can make sure the order is put in accurately.
Continue reading “How to print Orders Held for Pickup”
Adding a New Price Level
Want to add a new price level to your event?
Continue reading “Adding a New Price Level”
How to order tickets through Select a Seat
Here is a step by step on how you can order tickets through the Select A Seat interface.
Continue reading “How to order tickets through Select a Seat”
How to take an event off Advance Sale
Typically the only time you would take an event off advance sale is if you do not have internet access at the location of the event. This area has been designed so when you are ready to print the purchased ticket list, you first take the event off advance sale so when you print the purchase ticket list you know that no more orders will be coming through.