Boca Printer Firmware – Which Version to Install

Best way to determine which firmware you’ll need is to print a self-test ticket and look at the firmware it currently has.

“G” version firmware may be downloaded to a printer that has “G” version or lower (F,E,D,C,B or A).

Download Version G

“M” version firmware can only be downloaded to a printer that has “M” version already.

Download Version M

“N” version firmware can only be downloaded to a printer that has “N” version already.\

Download Verison N

Box Office Instructions

Login to Stubwire.com and click “View” for your next event.

– Select Box Office
Choose your Company profile and choose the appropriate settings based on your needs. You can “Save As Default” for future events. Choose Set Settings.
Choose Order Entry to begin selling tickets.
Choose the requested Ticket Type then Select or Touch the Quantity. You can choose Cash or Credit. If you select Credit, a dialogue box will appear and you can swipe the credit card or enter it in manually if you get an unexpected Error.
Once the Order is complete the tickets will print from your Boca Printer. If you need to Void the Order choose Void Order and type in the reason for the Void and press Submit.
ORDER LOOKUP: If you need to find an order choose “Order Lookup” and use any of the available options to find a customer’s order.
Comp Ticket Entry: This area allows you to enter in Comps when necessary. Use it just like the Order Entry section. This will log into the system which user entered the Comp and the reason why.
Statistics: This section will give you quick access to see how many Will Call Tickets are left to be picked up as well as how many tickets have been scanned and how many are remaining.

Boca Printer Firmware Update

Open “Configure And Test” application via the Windows Search Bar. <See Image Below>

If this program is not installed on your computer follow the instructions at https://www.bocasystems.com/documents/Testing%20a%20BOCA.pdf to install the application.

Once open, complete the following steps:

STEP 1:
Select Printer Driver in the top-left corner of the application.

STEP 2:
Select the Boca printer from the Devices menu and press OK

STEP 3:
Printer State should be green and state “Printer Ready”. Click on Update Firmware.

STEP 4:
Make sure you have the correct Firmware file downloaded to this computer. If you need to know which Firmware to install visit Boca Printer Firmware – Which Version to Install

STEP 5:
Locate the recently downloaded .bin Firmware file and press open. The printer will begin to download the new Firmware and update. This will take about a minute and you’ll know its loaded when you hear the printer reset.

STEP 6:
Close the Configure and Test application once complete. Login to Stubwire.com and “View” an upcoming event. On the right click Customize Tickets.

STEP 7:
Select which qrCode make the most sense for your event and click Update Format.

STEP 8:
Click “Print Hard Ticket” to get a Test ticket with a QR Code.

STEP 9:
Verify that the following items are shown on the ticket.

If the printer ticket does not match what is shown above contact Stubwire.com

Tickets continuously feed out without cutting

  • Please verify the slider bar has been properly adjusted to the ticket size being used each time the stock is changed and the sensors have been properly cleaned .
  • If the above steps didn’t resolve the issue then default the printer settings.  With the printer powered off hold down the TEST button and then power up the printer. Keep the TEST button held down for 10 seconds or until the motor moves a step then release it (the printer will reset at this time).

Facebook Pixel Information

FB Track Type Description
Lead This will be fired when they visit the public event page.
InitiateCheckout When a customer starts the order process this will display either where they pick a price level or where they select the quantity. It will only be displayed once during the order process.
AddToCart Once tickets have been added into the users order to complete the checkout this will be fired. It will either display on the first one of the following pages that they view which depends on their order type that is selected. This will only be displayed once during their order process.
  • selectaseat.php
  • login.php
  • addons.php
  • shipping.php
  • ticketnames.php
  • playercard.php
  • billing.php
AddPaymentInfo This will be fired when they are on the page that is asking them to insert their payment info event if AddToCart is displayed at the same time. This will only be displayed once during their order process.
Purchase (value/currency) Once their order has been completed we will fire off the Purchase tag and pass through the variables of the value (amount of their order) and the currency (USD). This will only be displayed once even if they reload the thanks page multiple times.

Getting the purchased ticket list for your event.

Here we will show you how to run the report to get a list of everyone that has purchased a ticket and their ticket number. This is a low tech way to have a list and mark peoples names off the list as they arrive.

  1. To start navigate to the main event page
  2. On the left of the page in the Event Navigation bar select report
  3. To view the purchased ticket list for printing select your preferred file type or to email the report select “email report”
  4. If you would like the report automatically mailed to you select”add automated”From here you are able to choose if you want a monthly, weekly, or daily

If you would like to receive this report just the night of your event, you can select Once from the drop down menu and then you will see a new option appear to take the event off Advance Sale. This will take the event off sale so nobody else can purchase and then email you the report.

Event Images

On each event you have multiple places that you can place images. This article is to help give you an idea on how it all works.

  1. To add an event image first navigate to the event editor and select images in the event navigation bar on the left hand side
  2. Once in the images menu select “Add New”
  3. Within the add image menu you will have 3 options for event images and 3 options for seating charts. I will provide a picture below of the placement of all the image display options location.

    Image Types:
    General – 1000 x 1000 is the recommended size but it does not have to be a square. The system will automatically resize the image to fit correctly.
    Poster – 1330 x 1094 is the recommended size but the system will automatically resize this image to fit in the correct area.
    Banner – 900 x 300 is the recommended size but the system will automatically resize this image to fit in the correct area.

How to take an event off Advance Sale

Typically the only time you would take an event off advance sale is if you do not have internet access at the location of the event. This area has been designed so when you are ready to print the purchased ticket list, you first take the event off advance sale so when you print the purchase ticket list you know that no more orders will be coming through.

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